In the event of specific consumer complaints against a financial company linked to a lease, consumers should first refer their complaint to the financial company. If they are not satisfied with the result, a formal complaint can be lodged with the Financial Services and Pensions Ombudsman. The Ombudsman has the power to compensate the consumer for violations of his rights or in case of evidence of abusive treatment. The financial company can only recover the goods in certain circumstances. If the consumer has not yet paid a third of the total cost of the rent, the landlord can take possession of the goods at any time without taking legal action against the consumer. Nothing is perfect. And if a lease may suit some, it won`t work for others. There are therefore only a few things to remember: a lease-sale agreement is concluded and signed by the tenant (the consumer) and on behalf of the owner (of the credit institution). For example, if there is a retailer that has a garage, they also sign the agreement and supply the goods involved. If the seller has the resources and the legal right to sell the goods on credit (which in most countries usually depends on a licensing system), the seller and owner will be the same person. But most sellers prefer to receive a cash payment immediately. To do this, the seller transfers ownership of the goods to a financial company, usually at a reduced price, and it is that company that makes the goods and sells them to the buyer.
This establishment of a third party complicates the transaction. Suppose the seller makes false claims about the quality and reliability of the goods that encourage the buyer to “buy”. In a conventional sales contract, the seller is liable to the buyer if these representations prove to be false. In this case, the seller issuing the representation is not the owner who sells the goods only after payment of all payments to the buyer. To combat this, some jurisdictions, including Ireland, place the seller and the financial house jointly liable for breaches of the sales contract.